Job description
As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd level) to find solutions.
Your tasks:
- Engaging with existing and potential customers to understand their needs and build long-term relationships
- Care for constantly improving customer experience
- Live the journey of resolving customer issues from start to closure
- Collaborating with other departments, as well as our international partners and 3rd-party vendors
About us
Since 1991, DAVID Systems, headquartered in Munich, Germany, with offices in Berlin and Washington D.C, has been providing open, customizable, and scalable enterprise software to the audio industry and its rich media workflows. We are proud that our products and services are trusted by many of the largest and most innovative radio stations & media companies worldwide including the German ARD, the Swiss SRG, RTL102.5 in Italy, France Médias Monde, NPR in the USA and NRK and P4 in Scandinavia.
Our success comes from our ability to listen and adapt to the needs of our customers. We focus on innovation as this applies to our products, but also determines the way we work together, share ideas and organize teams. Everyone is called upon to make their personal contribution to our success. In DAVID, we value clarity, appreciation, diversity, and transformation; altogether, we work with flat hierarchies and have an international culture. Each team member is respected and appreciated; a team player, taking more and more responsibility in an increasingly self-organized environment.
