Who we are
DAVID's success stems from the commitment to listening and responding to our customers' needs. We believe that innovation lies not only in our products, but also in the way we work together. Our values are built on diversity, clarity, appreciation, and transformation. With over 20 nationalities in our team, we value the diverse perspectives and backgrounds that enrich our workplace. We maintain flat hierarchies, allowing each team member to develop and take on greater responsibility in a self-organized environment. Together, we create a dynamic environment where everyone can make a meaningful impact.
About the job
As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd level) to find solutions.
Your tasks:
- Engaging with existing and potential customers to understand their needs and build long-term relationships
- Care for constantly improving customer experience
- Live the journey of resolving customer issues from start to closure
- Collaborating with other departments, as well as our international partners and 3rd-party vendors
About us
Since 1991, DAVID Systems, headquartered in Munich, Germany, with offices in Berlin and Washington D.C, has been providing open, customizable, and scalable enterprise software to the audio industry and its rich media workflows. We are proud that our products and services are trusted by many of the largest and most innovative radio stations & media companies worldwide including the German ARD, the Swiss SRG, RTL102.5 in Italy, France Médias Monde, NPR in the USA and NRK, Swedish Radio and P4 in Scandinavia.
